Return Policy
At Furnulem, we stand behind the quality and craftsmanship of our products. Your satisfaction is our top priority. If you're not happy with your purchase, please review our return policy below and contact us for assistance.
1. Return Period
30-Day Return Window: Items can be returned within 30 days of the delivery date.
2. Condition of Returned Items
Original Condition: Products must be returned in their original condition, unused, and in their original packaging. Furniture items must be disassembled if they were assembled after delivery.
3. Return Process
Contact Customer Service: To initiate a return, please contact our customer service team at admin@furnulem.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning your item.
4. Refunds
Refund Processing: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be credited to the original method of payment within 7-10 business days.
5. Exchanges
Exchange Option: If you prefer to exchange an item, please let us know when you request your Return Authorization. Exchanges are subject to inventory availability.
6. Damaged or Incorrect Items
Reporting Issues: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement and cover any return shipping costs.
7. Non-Returnable Items
Exceptions to Policy: Certain items may be considered final sale or non-returnable. This will be clearly noted on the product page.
8. Customer Service
We're Here to Help: If you have any questions or need assistance with your return, please contact us at admin@furnulem.com. Our customer service team is dedicated to making your return process as smooth as possible.
Thank You for Shopping with Furnulem!
We value your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Furnulem.